FAQ

As an international provider of Internet payment services for merchants, we offer billing and customer support solutions to many companies around the world.

A debit of InsuMedia.com shows on my bank statement, why?

How to end my InsuMedia.com subscription?

I don't remember creating a subscription for InsuMedia.com

I haven't received an email from InsuMedia.com about a subscription, why?

Where can I find more information about my subscription?

I have several debits on my bank statement regarding InsuMedia.com, why?

I suspect someone used my credit card without my knowledge with InsuMedia.com, what can I do?

Which conditions do I need to obtain a refund?

A refund is made when there is a case of proven credit card fraud. In order to proceed, please contact our Customer Service.

How long does it take for the refund to be processed and show in my account?

I forgot the email I used during the subscription, what options do I have?

I can't remember my password. Can I recover it?

I can't remember the site I've signed up for, where can I find it?

My credit card payment has failed, why?

What is a CVV code and where to find it?

FAQ

Online Support

Online Support